Bank of Maldives has introduced significant updates to its Mobile App and Internet Banking platforms, streamlining the process for service requests. Customers can now utilize ‘Aaya’, the Bank’s digital assistant, to submit requests and receive prompt resolutions to their inquiries. Furthermore, the update allows customers to connect with a live representative through Aaya whenever necessary.
As part of this transition, the previous messaging feature for service requests has been discontinued. These improvements reflect BML’s ongoing commitment to strengthening its digital ecosystem and providing a more efficient, user-friendly experience for its customers.
